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1999
Innovative Program Award Recipient: Arlington County Department of Public Works On-Line Commuter Assistance Program for launching CommuterPage.com and an e-commerce service CommuterDirect.com. Arlington’s On-Line Commuter Assistance program serves is on the cutting edge in transit marketing, customer service and service delivery by providing today’s commuters and transit riders with what they want-convenience. Commuters can obtain access to a variety of commuting information and services 24 hours a day, seven days a week, with a touch of a few keystrokes. CommuterPage.comä includes information about: public transportation route maps and schedules in the Washington D.C. metropolitan; car/vanpooling opportunities; HOV access; current traffic conditions; bicycling, paratransit; telecommuting; on-line ridematching and guaranteed ride home and much more. 1999 Innovation
and Outstanding Accomplishment Certificate Recipient: The Washington Metro Area Transit Authority (WMATA) for its leadership, coordination and efforts to simplify and integrate regional public transit fares. WMATA staff hammered out consensus on rail and bus fares in the region by working with officials in VA, MD and DC and with multiple jurisdictions to integrate different fare structures among multiple bus and rail systems. WMATA successfully eliminated a complex Metrobus fare structure, implemented a simple rail-to bus transfer system, and initiated a uniform policy for transfers among all of the region’s transit providers in order to establish one fare structure/system for the entire region. Since implementing these changes, average weekday ridership on Metrobus is up by 12% across the region and up 16% in Virginia. 1999 Outstanding
Urban Public System Transportation Award CTS effectively uses several different strategies to serve community transportation needs. It operates nine fixed bus routes between the hours of 6 a.m. to 12 a.m. and an evening service providing rides for employees through the city’s job access program. During the past year CTS instituted two new daytime routes, increased frequency on an existing route and expanded service hours to midnight. CTS coordinates with UVA Transit, JAUNT, Inc. and Greene County in marketing, training, and pooling resources in order to maximize service delivery and improve employee skills and heighten customer satisfaction. In addition, CTS works closely with RideShare, a local ridesharing group in promoting alternative means of commuting. Recognition Certificates were also presented to Arlington Transit and FRED for urban system achievements in their regions. 1999 Outstanding
Rura/Non-Urbanl Public System Transportation Award Loudoun County Transit provides outstanding service delivery to citizens living in Loudoun County and other parts of Virginia and Maryland. Loudoun Transit provides door-to-door, advance registration, and limited on-demand public transportation in Leesburg, Sterling and other areas of Loudoun County. Recently, Loudoun Transit expanded service outreach to the Town of Orange, Clarke County, the Town of Warrenton and the Town of Purcellville. Loudoun Transit serves as the agent for Greyhound in Leesburg as well as Frederick, Maryland. Loudoun Transit also meets the MARC commuter trains at Point of Rocks, Maryland, thus providing seamless service between two transit companies for commuters in the region. 1999 Outstanding
Local Official of the Year Award The TRT/PENTRAN merger creating the Hampton Roads Transit District marked one of the few transit system mergers in the nation that have occurred voluntarily. The honored officials overcame the conflicting desires of seven separate cities, turf protection, negative publicity, different fiscal systems, organizational structures and staffing of the two properties, and the threatened withdrawal of one jurisdiction. All along the Ad Hoc Committee stayed focused on the goal of creating a merger in the true spirit of regionalism.
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